Hotel Echo Lima Lima Oscar
Sometime shortly after the invention of the telephone, when people got sick of spelling things out as illustrated above, the British Army invented the first ‘Spelling Alphabet1‘. To avoid confusion whilst speaking over a fuzzy line, or in a noisy room, each letter was assigned a unique sounding word that couldn’t be confused with any of the others.
A few decades and a lot of iterations later, the world settled on what is now called the International Radiotelephony Spelling Alphabet. More commonly referred to as the NATO Phonetic Alphabet2. Here it is in all its glory —
Alfa, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliett, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, Xray, Yankee, Zulu
Many of life’s little annoyances can be solved with the most simple of interventions. Having this Alphabet printed and placed by your phone can save you a time and frustration when on calls with customers. In addition, you and your staff will come across as seasoned pros when you effortlessly proclaim that Q is for Quebec.
Here's the PDF. Print it off, fold it in half and stick it near your phone.
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